| Terms and Conditions |
| Overview: (top) |
| Please read these Terms and Conditions carefully. By accessing this site and pages thereof, and by using PrintDirectforLess.com services, you agree to be bound by the Terms and Conditions below and any statement on all web pages of the PrintDirectforLess.com website. If you do not agree to these Terms and Conditions, DO NOT access this site, or any pages thereof, or utilize PrintDirectforLess.com services and information.
If you are submitting electronic files for a "Custom Quote" the purchaser is agreeing to ALL of the "Terms and Conditions," and you agree to be bound by the Terms and Conditions below and any statement on all web pages of the PrintDirectforLess.com website. All custom quote orders are manually placed by customers through our customer service or sales department and all electronic files submitted by clients will be used as is. |
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| Customer Communications and Liability: (top) |
Any and all pertinent information that is needed to fulfill a customers order, from the conception of the order being placed and up until the time it is shipped from our facility, must be in the customers account under that specific order number. All customers have the opportunity to place pertinent information in the Notes section when placing and order, under Item Notes/Special Instructions, or in the Delivery section under Order Note/Special Instructions. Customers can also place pertinent and vital information about a specific order at anytime after an order is placed, in the LOGIN area at the welcome screen. In this area the customer can choose option 3. Send a Message, to send PrintDirectforLess.com as much information as they want, about their specific order number.
PrintDirectforLess.com assumes no responsibility if pertinent information is not placed within the customer's specific order number. In many instances, customers will have e-mail communications, phone communications, fax communications, or any host of other ways of communicating with sales reps and customer service reps at PrintDirectforLess.com about job specific information, before during and after an order proceeds through the PrintDirectforLess.com production process. PrintDirectforLess.com is not responsible for relaying any communication that is done between our employees and our customers as it relates to an order and pertinent and vital information with any and all job details, if it is not physically stated within the customers personal account under that specific order number.
It is the customers responsibility to place ALL pertinent and vital details in their specific order, and that is the only information that PrintDirectforLess.com is responsible for following, since the production process we undertake is solely relying on the information that clients give us in an order. ALL client orders are viewable by clients 24/7/365 and all information in those orders are viewable 24/7/365. Messages can be left in all orders by clients 24/7/365 to communicate with PrintDirectforLess.com about ANYTHING that is pertinent and vital to producing the clients order to their satisfactions, and this is the only information that PrintDirectforLess.com is responsible for following, and the only information that each and every client can hold us liable to follow. |
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| Turnaround Times: (top) |
After your order has been placed, you will be asked to log-in to your account and upload your print files to us. Because we follow a strict production and press schedule the turnaround times are completely dependent upon your review and acceptance of your on-line PDF proof as outlined below.
- Order placed and electronic files uploaded by 5:00 p.m. EST.
- PDF on-line Proof sent for your review by no later than 9:30 a.m. EST the following morning.
- Client accepts PDF on-line Proof by 1:00 p.m. EST same day it is posted.
- Order ships 24 hours, 48 Hours, etc. after you approve your PDF on-line Proof. All turn
around times including 24-48 hours are based on normal business days, Monday
through Friday and excludes holidays.
To determine your products turnaround time, please go to that specific product’s page and look for the "TURNAROUND TIMES” listing, below the pricing matrix. Any job that requires bindery services such as: folding, scoring, and/or perfing, adds one additional day to the turnaround times. If your order contains Mailing Services your order will take an additional 1-2 days on average. Larger than average quantites, or orders with special bindery circumstances such as tabbing, etc., may take additional days. Call for further details if in doubt.
Click Here to determine how long it will take to receive your product via UPS GROUND Shipping, by reviewing the United States Map showing the (5) five different colored UPS Shipping Zones - Business days in transit from our OHIO production facility.
Standard Business Cards :
You Choose: 1-Day, 2-3 Day, 3-4 Day
Trading/Sports Cards
2-3 business days on most quantities
Bifold Business Cards:
5-7 business days on most quantities
Standard Postcards:
You Choose: 1-Day, 2-Day, 3-Day, 5-Day
For quantities above 100,000 please call
Jumbo Cards:
You Choose: 1-Day, 2-Day, 3-Day, 5-Day
For quantities above 100,000 please call
Flyers & Brochures:
You Choose: 1-Day, 2-Day, 3-Day, 5-Day
For quantities above 100,000 please call
Folding adds additional time ( specialty fold 3 business days)-see specific product page for details.
Pocket Folders:
You Choose: 1-Day or 2-3 Day
8.5”x11” & 8.5”x5.5” Finished Size Catalogs:
You Choose: 1-Day, 2-3 Day, 4-5 Day, 6-7-Day
For quantities above the highest quantity displayed, please call
Posters:
You Choose: 1-Day, 2-Day, 3 Day
Folding adds additional time (regular fold 1 business day; specialty fold 3 business days))-see specific product page for details.
Door Hangers:
3-4 Business days on quantities up to 40,000
5 Business Days on quantities from 40,001-70,000
6 Business Days on quantities above 70,000
Rolodex Postcards:
4”x6” – 5-7 Business days
8.5”x5.5” – 6-8 Business days
Rolodex Cards:
5-7 Business Days on all qty’s.
Table Tents:
5-7 Business Days -- up to 20,000
8-9 Business Days -- 20,001 up to 40,000
10-11 Business Days -- 40,001 up to 60,000
12-13 Business Days -- 60,001 up to 80,000
For quantities over 80,000 please call
CD Jackets:
7-10 Business Days on quantities up to 100,000
For quantities over 100,000 please call
CD Inserts & Traycards:
5-7 business days on quantities up to 100,000
For quantities over 100,000 please call
Note Pads:
5-7 business days on all sizes & quantities
Event Tickets:
7 business days on all qty's up to 50,000
10 business days above 50,000
Numbering takes additional time
Scratch-Offs:
5-7 business days on all quantities
Letterhead:
5-7 business days on all quantities
#10 Envelopes:
5-7 Days on all quantities
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| Type of Service: (top) |
| PrintDirectforLess.com provides high quality, full color printing, and a variety of other graphic-related services to North and South America. PrintDirectforLess.com reserves the right to modify its product offering and pricing structures without notice. |
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| Sales Tax: (top) |
| All orders placed by OHIO customers are subject to the sales tax codes of the State of Ohio. If your business, corporation, or company is tax exempt, please make sure we receive a copy of your tax-exempt certificate with your first order. The rate used in Ohio for all internet sales is 8%. |
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| Payment Terms & Credit Application: (top) |
| A credit card is the payment method accepted for all initial orders. PrintDirectforLess.com takes great pride in its method of security and on-line ordering communication with our clients. Rest assured, your order is 100% secure and your credit card information is safe with our on-line e-commerce system. We have chosen COMODOverification and encryption for your credit safety. All credit cards and PayPal payments will be billed immediately upon order placement.
We will accept checks for the exact amount of postage for a Direct Mail Project. In the event of a RETURNED CHECK, we will charge your credit card on file for the full amount of the postage plus the 5% service charge and a $25 returned check fee. |
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| Orders: (top) |
| Acceptance of orders is subject to credit card approval and/or our own internal credit approval, and contingencies such as fire, water, strikes, theft, vandalism, acts of God, and other causes beyond the control of PrintDirectforLess.com. |
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| Mailing Lists and Undeliverables: (top) |
Clients who purchase a mailing list through us can expect a very credible mailing list to be provided. We will replenish any records above a 10% return. In other words, if you have a mailing that has more than 10% returned as undeliverable's, we will supply you with just as many new records to make up for that amount, FREE OF CHARGE. From our experience, it is rare for there to be above 5-10% undeliverable's using our mail list databases. Most other database providers will not even provide replacement records until there is a 20% proven undeliverable scenario.
Please note that undeliverable's are not the same as mail returned due to addresses being changed due to those people having moved. We have a feature called FAST FORWARD, which can be added to your order, in which we check your database purchased against the NATIONAL CHANGE OF ADDRESS DIRECTORY, which is provided by the United States Post Office (USPS). The cost for FAST FORWARD is $75 and is a valuable feature for older records in a database, and also if you are purchasing a new list in a very transient community with renters for instance. If a consumer has moved and he or she has filled out and given that Change of Address Forwarding card to the USPS, it will be in their database within 30 days after the USPS receives it.
This small $75 fee for using FAST FORWARD is well worth the money spent, and we highly suggest all clients look into this feature to enhance your deliverable rates on all mailing projects.
Our company policy is to replace anything above 10% of records that are returned as undeliverable's, when a list is purchased from our website. We are not held responsible for any other portion of the costs such as printing, postage, address mailing services or design when a claim is made about undeliverable's above 10%. All we can do is replace the amount records FREE OF CHARGE above 10%. If we ever experience this type of scenario, we will also discount the PRINTING COST ONLY by 25%, to ease the financial burden of having to resend to the amount of people you want to resend to. |
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| How can you offer such low prices and fast turnaround times? (top) |
| Because we are a “gang run process” full color printing company, we are able to offer pricing structures and turnaround times that beat our competition. All orders are combined by “like kind“ and then printed on larger full size press sheets, and then final trimmed for each individual order. This process has all clients sharing in the overall fixed costs (platemaking, makeready, and presstime) of running that job, and aids in the speedy production process for all orders placed each and every day. |
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| Copyright Release: (top) |
| With the use of the PrintDirectforLess.com website and our custom on-line print ordering services, the Customer agrees and acknowledges that the Customer is the legal owner and/or licensee of ALL submitted artwork to PrintDirectforLess.com. The customer also relinquishes PrintDirectforLess.com of any legal liability related to copyright violation and/or infringement. The customer assumes sole responsibility and liability of ALL forms of submitted artwork to PrintDirectforLess.com. |
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| Refunds (top) |
| We go through a
very rigorous process to try and ensure that each and every item that
leaves our facility meets certain quality standards. If you receive
merchandise that is defective or damaged upon receipt, please notify us
within 24 hours of receipt of your order. If it is determined that we
are at fault, we will have UPS pick up your entire project, reprint the
job, and ship it back within 48 hours. You will only be charged for the
initial order and no additional shipping charges. If you can only send
back a partial order, we will only reprint the portion returned.
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| Canceling an Order (top) |
| If you cancel an order before we send you a PDF online soft proof, your account will be credited less a 5% cancellation fee (this percentage will be based on the total order amount). Once we have sent you a PDF online soft proof, you can cancel your order but you will be charged a $35 proofing fee per proof, plus the 5% cancellation fee. After you have approved your PDF online soft proof we cannot offer a refund and must bill your credit card the full order amount. This is because we immediately send your job into pre-press production, once you approve the proof. All transactions and approval stages in our order entry process are recorded and time stamped in your customer administration section. |
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| Production Schedules: (top) |
| Production schedules will be established and followed by both the customer and PrintDirectforLess.com. In the event that the customer does not adhere to the production schedules, delivery dates will be subject to renegotiation. There will be no liability or penalty for delays due to state of war, riot, civil disorder, fire, strikes, accidents, action of government or civil authority, acts of God, or other causes beyond the control of PrintDirectforLess.com. In such cases schedules will be extended by an amount of time equal to the delay incurred. |
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| Overruns and Underruns: (top) |
| We pride ourselves in shipping more than the client ordered on most occasions. We stand by a standard of 5% over or under the quantity ordered as acceptable delivery. The printing industry standard is 10% and will normally charge for anything over the quantity ordered. If we ship extras it is FREE. If you are doing a direct mail campaign that demands an exact count, please make a notation in your order in the notes section stating you cannot accept less than your ordered quantity. |
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| Shipping addresses and P.O. boxes? (top) |
| PrintDirectforLess.com does not ship to P.O. boxes. If you place a P.O. Box in your shipping information we will notify you and this may delay your order. |
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| Delivery: (top) |
Unless otherwise specified, the price quoted is for a single shipment, without storage, and F.O.B. (freight on board) our plant. Proposals are based on continuous and uninterrupted delivery of the complete order. If the specifications state otherwise, PrintDirectforLess.com will charge accordingly at current rates. Charges for delivery of materials and supplies from the customer to PrintDirectforLess.com, or from the customer’s supplier to PrintDirectforLess.com, are not included in quotations unless specified. The Title (Invoice) for finished work passes to the customer upon delivery to the carrier at shipping point, or upon mailing of invoices for the finished work or its segments, whichever occurs first.
Ship dates are established from the time PrintDirectforLess.com receives proof approval.
For will call/pick up orders, please note our pick up hours: Monday - Friday, 8:00 AM to 4:00 PM Eastern. |
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| Corrections & Author’s Alterations: (top) |
| If customer desires PrintDirectforLess.com to perform alterations to the original artwork supplied, all such changes will be charged at the rates published in the Creative Design Rate Chart section of our website. |
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| Electronic File Integrity and Original Electronic Artwork: (top) |
| It is the customer’s responsibility to maintain a copy of the original electronic artwork they supply to PrintDirectforLess.com. PrintDirectforLess.com is not responsible for accidental damage to media supplied by the customer or for the accuracy of furnished input or final output. Until PrintDirectforLess.com can evaluate digital input, no claims or promises are made about PrintDirectforLess.com’s ability to work with jobs submitted in digital format and no liability is assumed for problems that may arise.
PrintDirectforLess.com will ONLY work on customer’s supplied files if authorized to do so, and if the customer agrees to the charges that will be incurred for such alterations to be made.
All electronic files sent for printing will be deleted from our production process once a job is shipped. We do not store electronic files for future reprints, unless the client specifically checks the box on our website indicating a desire for us to do this. There is a $10 fee for each job you need us to electronically store and archive. Our standard protocol is that every time an order is placed, BRAND NEW electronic files must be sent to our production facility with that order. You should always keep an original file for your own safety, even if you want us to store and archive one for you. |
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| Prep Materials: (top) |
| All items supplied by the customer such as: plates, negatives, artwork, type, positives, cd’s, tape disks, and all other items supplied by PrintDirectforLess.com, remain the exclusive property of PrintDirectforLess.com. We do not return any form of artwork unless you specifically request this at the time of your order. Clients are responsible for all shipment costs associated with artwork that needs to be returned. |
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| Customer’s Property: (top) |
| PrintDirectforLess.com will only maintain fire and extended coverage on property belonging to the customer while the property is in the possession of PrintDirectforLess.com. PrintDirectforLess.com’s liability for this property will not exceed the amount recoverable from the insurance. Additional insurance coverage may be obtained if it is requested in writing and if the premium is prepaid to PrintDirectforLess.com. |
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| Claims & Liens: (top) |
| CLAIMS FOR DEFECTS, DAMAGES, OR SHORTAGES MUST BE MADE BY THE CUSTOMER IN WRITING NO LATER THAN 24 HOURS AFTER DELIVERY RECEIPT. If no such claim is made prior to this 24 hours, PrintDirectforLess.com and the customer will understand that the job has been accepted. By accepting the job, the customer acknowledges that the provider’s performance has fully satisfied all terms, conditions, and specifications. The provider’s liability will be limited to the quoted selling price of defective goods, without additional liability for special or consequential damages. As security for payment of any sum due under the terms of an agreement, PrintDirectforLess.com has the right to hold and place a lien on all customer property in the possession of PrintDirectforLess.com. This right applies even if credit has been extended, notes have been accepted, trade acceptances have been made, or payment has been guaranteed. If payment is not made the customer is liable for all collection costs incurred. |
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| Liability: (top) |
| Disclaimer of Express Warranties: PrintDirectforLess.com warrants that the work is as described in the purchase order. The customer understands that all sketches, copy, dummies, and preparatory work shown to the customer are intended only to illustrate the general type and quality of work. They are not intended to represent the actual work performed.
Disclaimer of Implied Warranties: PrintDirectforLess.com warrants only that the work conform to the description contained in the purchase order. PrintDirectforLess.com’s maximum liability, whether by negligence, contracts, or otherwise, will not exceed the return of the amount invoiced for the work in dispute. Under no circumstance will PrintDirectforLess.com be liable for specific, individual, or consequential damages.
If you find some type of production error or manufacturing defect in the items you received from PrintDirectforLess.com, we will gladly replace this item at NO CHARGE. PrintDirectforLess.com will issue a return authorization number for the products in question and we must receive the entire quantity that we shipped to you in order to give you a reprint. Original shipping charges are not refundable, since we pay for all returns and shipments on replacement products. Please be reminded: ALL CLAIMS MUST BE INITIATED WITHIN 24 HOURS AFTER DELIVERY RECEIPT. Otherwise, the delivery is deemed acceptable delivery, and PrintDirectforLess.com is no longer liable for manufacturing defects. PrintDirectforLess.com will assume no responsibility for any errors or design flaws approved by the customer on their proof. |
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| Indemnification: (top) |
| The customer agrees to protect PrintDirectforLess.com from economic loss and any other harmful consequences that could arise in connection with the work. This means that the customer will hold PrintDirectforLess.com harmless and safe, indemnify, and otherwise defend her/him against claims, demands, actions, and proceedings on any and all grounds. This will apply regardless of responsibility for negligence. |
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| Copyrights: (top) |
| The Customer also warrants that the subject matter to be printed is not copyrighted by a third party. The customer also recognizes that because subject matter does not have to bear a copyright notice in order to be protected by copyright law, absence of such notice does not necessarily assure a right to reproduce. The customer further warrants that no copyright notice has been removed from any material used in preparing the subject matter for reproduction. To support these warranties, the customer agrees to indemnify and hold PrintDirectforLess.com harmless for all liability, damages, and attorney fees that may be incurred in any legal action connected with copyright infringement involving the work produced or provided. |
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| Personal or Economic Right: (top) |
| The customer also warrants that the work does not contain anything that is libelous or scandalous, or anything that threatens anyone’s right to privacy or their personal or economic rights. The customer will, at the customer’s sole expense, promptly and thoroughly defend PrintDirectforLess.com in all legal actions on these grounds as long as PrintDirectforLess.com:
- Promptly notifies the customer of all legal action; and
- Gives the customer reasonable time to undertake and conduct a defense.
PrintDirectforLess.com reserves the right to use her/his sole discretion in refusing to print anything she or he deems illegal, libelous, scandalous, improper, or infringing upon copyright law.
PrintDirectforLess.com refuses to print or promote any form of pornographic images or nudity. PrintDirectforLess.com also reserve the right to reject orders that contain the strong use of written foul language and swear words, which is considered offensive to the general public. |
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| Governing Law; Jurisdiction and Venue: (top) |
| The rights and obligations of the parties shall be governed by, and entering into a business transaction with PrintDirectforLess.com shall be construed and enforced in accordance with, the laws of the State of Ohio, excluding its conflict of laws rules to the extent such rules would apply the law of another jurisdiction. The parties hereto consent to the jurisdiction of all federal and state courts in Ohio, and agree that venue shall lie exclusively in Lorain county, Ohio. Any action or proceeding arising out of or related to this Agreement shall be brought and enforced only in the state and federal courts located in Lorain county, Ohio, and the parties consent to the personal jurisdiction of such courts and waive any argument that venue in any such forum is not convenient. |
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| Attorneys’ Fees: (top) |
| If any party hereto brings any suit, action, counterclaim, arbitration, or other proceeding relating to the enforcement or interpretation of any of the provisions of this business transaction, or relating to the subject matter of this business transaction, the prevailing party therein shall be entitled to recover a reasonable allowance for the attorneys’ fees and litigation expenses in addition to court costs. The “prevailing party” within the meaning of the Section includes without limitation a party who: (i) agrees to dismiss an action or proceeding upon the other’s payment of the sums allegedly due or performance of the obligations allegedly breached; or (ii) obtains substantially the relief that such party seeks. Any Consumer Business Dispute brought to the attention of the Cleveland Better Business Bureau for arbitration will not be subject to attorney's fees. |
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| Privacy Policy: (top) |
| We only have access to or collect information that you voluntarily give us via email or other direct contact from you. We do use cookies but no hidden tracking devices on our website. We will not share your information with any third party outside of our organization. We will use your information to respond to you, regarding the reason you contacted us. You may opt out of receiving any future contacts from us at any time. This includes an "opt out notice" in any future email we may send you. You can see what data we have about you, if any, and change/correct that data at anytime by contacting us via the email or phone number given on our website. Upon your request, we will delete any data we have about you at any time, if you contact us via the phone number or email address given on our website. |
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| What are your bleed requirements for print jobs? (top) |
| We ask all jobs be set up with a minimum of 1/8” (0.125) bleeds.
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| Border designs and placement near edges of printed material: (top) |
| With ALL designed material we recommend you leave ¼” (0.25) from all surrounding edges of your printed piece. If you leave less than ¼” (0.25), we cannot be held responsible for unequal borders from top to bottom and from side to side. This is due to the final cutting process in which some “draw” or “slippage” occurs in that cutting process. |
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| What type of file formats and software do you accept? (top) |
| Please check out our extensivefile preparation section for in-depth details on how to save files, and what not to do when sending your graphic files to us for print production. We accept all industry used graphic software applications. |
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| Manual Proofs: (top) |
| Digital Epson proofs are designed for viewing content and pleasing color. They are produced on proofing paper (NOT on the paper used to print your approved job), and are NOT an exact color representation. Actual print color may vary from this digital proof. Due to different paper stocks and the nature of gang run printing, we cannot guarantee exact color matching to this proof. You can expect a pleasing color representation and we can assure you that our technicians strive to get as close to the manual proof as can be achieved using industry standards. |
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| International Shipments (top) |
We do our best to accomodate shipping to foreign countries, but please
be aware that your shipping cost may vary significantly from the
standard US - UPS shipping rates posted on our website. You may
wish to call in prior to placing your order to arrange the most cost
effective method to ship your product.
We cannot be responsible for International Shipments once we release
them to the carrier. Once an order is in transit dealing with
issues involving the carrier and/or additonal custom charges at the
border are the CUSTOMER'S RESPONSIBILITY.
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| Split & Combined Shipments (top) |
| There will be a charge of $10 per ADDITIONAL ADDRESS along with the UPS shipping charges on orders that are shipping to more than one address. The $10 charge will not be charged on the first shipping address but will be charged on all additonal shipping addresses. For multiple, separately placed orders that are subsequently requested to ship together, there will be a $5 service charge for each combined order to cover the additional manual processing required. |
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| UPS - Can I reroute an order (top) |
| If you want to reroute an order after it has been picked up by UPS they
charge $10 per box to reroute the order IF IT'S POSSIBLE to do so.
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| Mailing Services (top) |
CLIENT SUPPLIED DATABASE FILES & PrintDirectforLess.com "STANDARD" SERVICES AGREEMENT
Our posted pricing for "Address Mailing Services" includes as "STANDARD": inkjet addressing the fields that represent the business name and/or the recipients first and last name, street address, City, State and ZIP Code only.
Because we receive many types and kinds of database files from many sources to use for inkjet addressing mailers that contain additional data fields that are not being used for inkjet addressing, YOU MUST ADVISE IN YOUR ORDER TO HAVE OTHER SPECIFIC ADDITIONAL FIELDS INKJET ADDRESSED OUTSIDE OF THE ITEMS WE LIST ABOVE AS "STANDARD". PrintDirectforLess.com is not responsible for items provided in a client supplied address datafile, that fall outside what we declare as STANDARD fields to be inkjet addressed, UNLESS SPECIFICALLY ADVISED TO DO SO IN THE CLIENTS ORDER WHEN THE CLIENT PLACES THEIR ORDER.
LIMITATIONS OF LIABILITY FOR MAILING SERVICES
OUR LIABILITY FOR ANY ERROR, MISTAKE, OR FAILURE TO PERFORM SERVICES HEREUNDER IS EXPRESSLY LIMITED TO THE VALUE OF WORK PERFORMED. UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE TO ANY CUSTOMER FOR SAID CUSTOMER'S LOSS OF BUSINESS, LOSS OF PROFITS, POSTAGE, OR OTHER CONSEQUENTIAL DAMAGES SUFFERED BY SUCH CUSTOMER AS A RESULT OF ANY ERROR, MISTAKE, OR FAILURE OF US TO PERFORM SERVICES.
The chargeable items listed (but not limited to) below are not included in prices quoted unless specifically stated:
- The packing and handling of overages will be billed at current rate plus materials and freight charges.
- Storage charges on material held more than 30 days after job completion will be billed at current rate per skid or cubic foot of space used on a monthly basis. Any materials requiring storage for a period of 90 days or longer are subject to long-term storage charges.
- If an additional setup is required to complete the job due to multiple drops, or shortages of materials or data by the customer, there will be additional charges, based on job requirements.
- Pick-up and/or delivery to or from our plant will be billed at the current rates.
POSTAGE PAYMENTS
To allow sufficient time for deposit with the U.S. Postal Service, when using our mailing permit number we require that all bank checks, money order & wire transfer payments to cover postage be in our possession 3 business days before your mail date. Please be aware that there is a $15 processing fee for wire transfers; we also accept credit card payments with a 5% surcharge to cover our administrative & processing fees on credit card transactions. If a postage payment is not received, we cannot advance the postage required, and the U.S. Postal Service will not accept your mail. UNDER ABSOLUTELY NO CIRCUMSTANCES WILL POSTAGE BE REFUNDED FOR ANY REASON ONCE A JOB HAS BEEN MAILED BY THE U.S. POST OFFICE.
MULTIPLE DROPS
Our posted pricing for "Address Mailing Services" includes mailing all pieces as 1 drop. We can accommodate multiple drops, but you will incur additional fees due to additional processing and paperwork required. If the additional drops require storage beyond 3 months from the date of your order, you will incur a monthly storage fee based on product type & quantity. There is a minimum storage fee of $15/month.
ADDRESSING ONLY
Should you wish us to address your order & ship it back to you for mailing, we do offer that service. We can REBOX your addressed pieces to maintain proper postal sort. There is a $10/box reboxing fee for this service. Appropriate UPS charges would also apply. You can also schedule pick up of your trayed, addressed pieces. Our pick up hours are Monday - Friday, 8:00 AM to 4:00 PM. Note: PrintDirectforLess.com is not responsible for any additional postage charges incurred when you choose to mail your addressed pieces from your own post office. |
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| Preflighting Electronic Files |
| Preflighting of Electronic Files: (top) |
| Our abilities to offer lightning fast turnaround times and cheap prices are predicated on the abilities of our clients to properly submit to us correctly preflighted electronic files for full color CMYK printing. Every one of our clients benefits, with faster turnaround and cheaper pricing, when our preflight guidelines are adhered to. We are the first on-line full color printing company to offer this type of preflighting diagnostic software. We offer 1 free online proof. We charge $15 for each additional business card proof, and $35 for each additional proof for other products. |
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| Does my PDF Proof 100% Guarantee that what I am seeing will print? (top) |
YES & NO? The PDF proof that you view is generally guaranteeing what is going to print. But, when clients use certain features of softwares that force different things to happen once a job gets ripped to plates for printing on press, then PrintDirectforLess.com cannot be held responsible for that change that is undetected by preflight checks that we take our client electronic files through. For instance, if you are working in Adobe InDesign, and you have "Overprint Fill" or "Overprint Stroke" checked for the color of white, then you will view the image as White knocked out of the background. But when the job RIPS to be plated for a Press run, the actual end result will be more of a blend of the color that is under it. EXAMPLE: If you have set in your design the words "FREE" knocked out of a red background to print white, and you have "Overprint Fill" or "Overprint Stroke," the actual end result when RIPPING the electronic file to be filmed or plated for running on press will be a screen of the color Red, thus making it a pinkish color blend and NOT WHITE.
The above example is not viewable on any PDF Proof or a Digital Printed Proof, but only becomes apparent after the fact, and is unavoidable.
So, we suggest that all clients thoroughly understand the ramifications of providing designs to PrintDirectforLess.com, and also understand the ramifications of making choices when using the individual software filters and how that choice can affect FINAL PRINT PRODUCTION OUTCOMES. Although we put client supplied files through a preflight checklist to alert us to the most common mistakes and pitfalls, there is no way to check the above type of client supplied errors, and WE CANNOT BE HELD RESPONSIBLE when this type of situation arises, when final print production does not match the approved PDF Proof. Although the above situations are rare, it does happen, so please take extra effort to understand your softwares pitfalls. |
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| Marketing and Promotional Usage: (top) |
| Anyone who uses the PrintDirectforLess.com website in any form, agrees to allow PrintDirectforLess.com the right to use any PrintDirectforLess.com produced material and printed product, in part or in whole, for promotional purposes in Printed Media, Internet, Audio and any form of Electronic use, as it is related to the PrintDirectforLess.com website and the PrintDirectforLess.com printing service.
If you do not desire to have your printed product featured, inform PrintDirectforLess.com in writing by sending a detailed explanation to us. |
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| The Printing Process |
| CMYK Conversions From PMS Colors: (top) |
| PrintDirectforLess.com reserves the right to convert all PMS colors, that are electronically submitted, to CMYK Colors. PrintDirectforLess.com is NOT responsible for notifying the client who submitted the electronic artwork of this change before converting from PMS to CMYK colors. It is assumed that when clients submit electronic files for print production in CMYK colors, that they will expect the final print product to be produced in CMYK colors. PrintDirectforLess.com can NOT convert CMYK colors to PMS colors under any circumstance.
When jobs are quoted in PMS colors to clients, and electronic files are submitted in CMYK colors, PrintDirectforLess.com will print the job in CMYK colors. |
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| Design and Creative Work: (top) |
| Art renderings, sketches, dummies, and all other creative work that has been developed or furnished by the provider must give written consent for all use of this work and for any deviation from its ideas or new ideas derived from it. |
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| Do you offer Design & Creative Services? (top) |
| ABSOLUTELY! We have a very dynamic creative staff who can bring your ideas and visions to life in full color printing design. Please view our Creative Design Rate Chart for our low cost design service charges. |
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| Can I order 2-color printing? (top) |
| If you send us a 2 color project we will convert it to the 4-color process equivalents before printing. We are so efficient at producing 4-color work, that 2-color work is priced the same as 4-color work. |
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| Ghosting: (top) |
| Ghosting can occur when heavy or dense amounts of ink are printed in one area. This will affect the ink density of another area resulting in unwanted images. PrintDirectforLess.com assumes no responsibility for ghosting caused by heavy ink coverage or abrupt changes in ink densities called for in the design and layout of a print job. |
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| Paper & Inks |
| Papers used at PrintDirectforLess.com: (top) |
| 14 pt. Premium White Gloss Cover Stock: At PrintDirectforLess.com we use the industries most expensive and top rated 14 pt. White Gloss Cover Stock. Our house stock comes from the only domestic paper mill to offer a true front to back flawless finish every time, with the exact same coating/finish properties from side to side. Our premium paper offers two coats on each side, unlike others with just one coat on the back side. This double coating on both sides offers you smooth, consistent texture, and brightness for vivid color, and great ink holdout. No yellow cast. No blue hue. The industry’s first absolute white sheet. Check our full product line printed on 14 pt. Premium White Gloss Cover Stock (Standard Postcards, Jumbo Postcards, Business Cards, Door Hangers, Table Tents, and all of our Pocket Folders.)
100# Premium White Gloss Text: The house stock we use at PrintDirectforLess.com for all catalogs, sell sheets and posters is coated on 2 sides for superior ink holdout and high gloss finish, giving consistent color from side to side. This premium weight sheet is durable, rugged, and ideal for mailings and daily usage. Compared to 80# Gloss Text used by many others, our product lines printed on 100# Premium White Gloss Text offering much greater overall value. |
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| Environmentally friendly printing inks: (top) |
| At PrintDirectforLess.com we use environmentally friendly inks that have Agri-based properties, and are formulated with no less than 20% soybean oil, and 30% AGRI oil, which reduce VOC content. These inks are specially formulated for our 24 hour production process. |
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| Electronic File Submission |
| When using AOL why can’t I finish my uploads at times? (top) |
| If you are using America Online (AOL), please be aware that AOL can limit your inactivity on the web and disconnect you if you are not a current user. AOL considers file uploading as inactivity. You can avoid this disconnection in uploading of files by keeping your AOL e-mail account open at the same time you are uploading your files to us. This should allow you to upload your files without interruption or disconnection. |
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| File uploads – How long will it take? (top) |
| Your internet connection speed is the most important variable determining your file upload times. Most browsers have a status bar at the bottom to give you upload progress. |
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| What is the most appropriate way to set up my Print Ready Files? (top) |
| Please visit our How to Create Print Ready Files section for details on how to save files in different softwares, how to correctly convert from RGB to CMYK, acceptable file types, bleeds, heavy blacks, and many more answers to the most commonly asked file prep questions we encounter. |
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| How To Place An Order |
| Quotations: (top) |
| We are glad to quote custom print projects that are not included on our website matrix pricing. Please feel free to visit our custom quotefill-in section, and we will submit your custom quote within 24 business hours or less. A custom quotation not accepted within 30 days may be changed. Prices on standard products within this website are subject to change at anytime.
PrintDirectforLess.com will quote based upon the accuracy of the specifications it is provided. PrintDirectforLess.com reserves the right to re-quote a job at the time of submission if the actual submitted specifications are different from those provided for an initial quote. Those who follow our guidelines can be assured of lightning fast turnarounds and the easiest transaction processing in the industry. |
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| Combining Orders (top) |
| Because we have to
process, proof, and place each order individually, we do not allow for
orders to be combined for better pricing. When ordering 5,000 each of 2
different postcards, you cannot assume that you are paying the 10,000
piece price. Discounts will come into play when your buying volume
patterns increase and you begin to qualify for different levels of
discount/broker/reseller status.
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| Custom Quotes (top) |
| We
can print just about anything that is printed on paper. Please submit a
custom quote by submitting your request and quote specifications via
our on-line Custom Quote form.
If it prints on paper, we can do it for you. Feel free to contact one
of our customer service representatives at 800-301-8870 should you
need friendly assistance.
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| How can I manage my account history, job status, and work in progress? (top) |
| All customers have complete access to their entire history and job status through their personal customer administration section of our website. Just click on the Customer Login button on the home page to access your entire account history and what is currently in progress. |
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| Color Matching 101 |
| Color Accuracy and Matching: (top) |
| PrintDirectforLess.com is a GANG RUN printer. This means that jobs are printed on a large sheet with many other jobs of similar paper and quantity aesthetics. We will go to great lengths to match your colors as close as possible to transparencies, photos, or supplied electronic digital layouts that you supply. We view CMYK printed color by NAPL standards under a 5000K light source on press, but because of the limitations in the gang run printing process, such as the ink needs of other images placed on the same press sheet, we cannot guarantee to match color and density exactly, but print to very pleasing color standards.
We accept no responsibility for color variations between submitted images and the actual artwork or product they represent. Our GANG RUN printing process is highly specialized using highly skilled craftsmen and state-of-the-art equipment to ensure quality is at its finest. Should you require a much closer color match to photos or color proof, we strongly recommend you submit your order as a custom quote, so we can print your job individually on its own press sheet, giving it a better chance to result in the exact CMYK colors you are requiring. Submitting a custom job, will cost more money (up to 100% more) and also take longer to turnaround. |
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| Online PDF Proofs: (top) |
| Online PDF proofs viewed by the customer on a computer monitor use a color space called RGB. RGB stands for red, green, blue which are the primary colors of light used to display color images on your monitor. Offset printing presses produce full color images using a four color ink process called CMYK. CMYK stands for Cyan (blue), Magenta (red), Yellow, and Black.
PrintDirectforLess.com prints to a pleasing color standard through the use of standard ink densities. While RGB color may look good on a computer screen or desktop printer, it may not produce the results desired when printed on an offset printing press. This is due to the wide variations in color spaces, technologies, and calibrations of different displays and printing devices.
Online PDF proofs will be posted as follows:
Orders with properly supplied print ready electronic files received before 5:00 p.m. Eastern Standard Time (EST), will be PDF Proof Posted by 9:30 a.m. the next business day. We must have confirmation (Proof Approval) by 1:00 p.m. that same day, in order to process your order for production and delivery dates to be met. If you do not approve your online PDF proof by 1:00 p.m. EST, then production schedules will change to the next business day, thus delaying your shipment by an extra day.
Orders include ONE FREE online pdf proof. If a client must make changes to their supplied file and the order requires more than one PDF proof each subsequent proof will be $15 on business cards, $35 on other products. If PrintDirectforLess.com must do any design work or type changes the cost will be billed at $50/hour with a 1/2 hour minimum. If there is a mistake in the initial pdf proof you receive and it is PrintDirectforLess.com's fault the change will be made and a new proof uploaded at no charge to the client. |
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| Does my PDF Proof 100% Guarantee that what I am seeing will print? (top) |
YES & NO? The PDF proof that you view is generally guaranteeing what is going to print. But, when clients use certain features of softwares that force different things to happen once a job gets ripped to plates for printing on press, then PrintDirectforLess.com cannot be held responsible for that change that is undetected by preflight checks that we take our client electronic files through. For instance, if you are working in Adobe InDesign, and you have "Overprint Fill" or "Overprint Stroke" checked for the color of white, then you will view the image as White knocked out of the background. But when the job RIPS to be plated for a Press run, the actual end result will be more of a blend of the color that is under it. EXAMPLE: If you have set in your design the words "FREE" knocked out of a red background to print white, and you have "Overprint Fill" or "Overprint Stroke," the actual end result when RIPPING the electronic file to be filmed or plated for running on press will be a screen of the color Red, thus making it a pinkish color blend and NOT WHITE.
The above example is not viewable on any PDF Proof or a Digital Printed Proof, but only becomes apparent after the fact, and is unavoidable.
So, we suggest that all clients thoroughly understand the ramifications of providing designs to PrintDirectforLess.com, and also understand the ramifications of making choices when using the individual software filters and how that choice can affect FINAL PRINT PRODUCTION OUTCOMES. Although we put client supplied files through a preflight checklist to alert us to the most common mistakes and pitfalls, there is no way to check the above type of client supplied errors, and WE CANNOT BE HELD RESPONSIBLE when this type of situation arises, when final print production does not match the approved PDF Proof. Although the above situations are rare, it does happen, so please take extra effort to understand your softwares pitfalls. |
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| Specialty Items |
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